Refund policy
Last updated: 09-April-2026
At Kivostore, we strive to ensure that you are satisfied with your purchase. Please read our return and refund policy carefully.
🔁 Returns
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
✅ Eligible for Return:
You can request a return if:
- The product is damaged upon arrival
- You received the wrong item
❌ Non-Returnable Conditions
Returns will not be accepted if:
- The product has been used
- The product is damaged by the customer
- The product is returned without original packaging
📦 Return Process
To initiate a return, please contact us at:
Include:
- Your order number
- Clear images/videos of the issue
Once your request is approved, we will guide you through the return process.
🚚 Return Shipping
- Return shipping will be arranged and covered by Kivostore (only for eligible cases).
- Do not send the product back without confirmation.
💸 Refunds
Once we receive and inspect the returned product:
- You will be notified about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method.
⏳ Refund Timeline:
Please allow 5–7 business days for the refund to reflect in your account.
🔄 Replacement
In certain cases, we may offer a replacement instead of a refund, depending on the situation.
❌ Order Cancellation
- Orders can only be cancelled before they are shipped.
- Once shipped, cancellation is not possible.
📍 Contact Information
Kivostore
Kichha, US Nagar, 263148, Uttarakhand, India
📧 kivostoreind@gmail.com
🌐 https://kivostore.co.in/