Shipping policy

Last updated: May 9, 2026

Thank you for shopping at Kivo Store. This Shipping Policy explains how we handle delivery for digital and physical products.

1. Digital products — eBooks & Audiobooks

Digital purchases are delivered electronically — via download link or access instructions sent to the email you used at checkout.
No physical shipping is required. If you do not receive your download link within an hour of purchase, check your spam/junk folder and then contact kivostoreind@gmail.com with your order number.

2. Order processing time (physical books) | Currently we wre not processing orders for physical books

Orders for paperback & hardcover items are processed within 1–3 business days (business days = Monday–Friday, excluding public holidays).
Orders placed on weekends or during holidays will be processed on the next business day.

3. Shipping options & delivery estimates

Standard (Domestic): Typically 3–7 business days after dispatch.
Expedited (Domestic): Typically 1–3 business days after dispatch (if available at checkout).
International: Typically 7–21 business days after dispatch, depending on destination and customs.
Exact delivery time depends on the shipping option you select at checkout and your location. Shipping costs and carriers are calculated at checkout.

4. Shipping costs & taxes

Shipping rates are calculated at checkout based on weight, destination, and shipping speed. Any customs, duties, or import taxes for international deliveries are the buyer’s responsibility. We recommend checking with your local customs office for possible fees before ordering.

5. Tracking & notifications

When your order ships, we will email you a shipment confirmation with a tracking number (when available). Please allow 24–48 hours for carriers to update tracking information.
If you don’t receive tracking details within 3 business days of order confirmation, contact kivostoreind@gmail.com.

6. Delivery issues — lost, delayed, or damaged packages

Damaged on arrival: If your physical book arrives damaged, email kivostoreind@gmail.com within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund and cover return shipping where we are at fault.
Lost or significantly delayed: If tracking shows your package is lost or not delivered within the expected timeframe, contact support with your order number and tracking info. We will investigate with the carrier and, where appropriate, arrange a replacement or refund per our Refund Policy.
Please keep packaging and contents until the claim is resolved.

7. Failed delivery & address changes

Please ensure shipping addresses are entered correctly at checkout. If a package is returned to us due to an incorrect address or failed delivery, you may be responsible for additional shipping charges to resend the package.
If you need to change the shipping address after placing an order, contact kivostoreind@gmail.com immediately. We will help where possible, but we cannot guarantee changes after dispatch.

8. Signature & high-value orders

For high-value orders or where required by the carrier, a signature may be requested at delivery. If you prefer signature-on-delivery, select an appropriate shipping option at checkout (if available) or contact support.

9. Customs & import regulations (international orders)

International shipments may be subject to inspections, customs clearance delays, or additional fees imposed by the destination country. These are beyond our control — please allow extra time and refer to your local customs office for details.

10. Questions or help

Email: kivostoreind@gmail.com
Please include your order number and a brief description of the issue. We aim to respond within 24–48 hours.